Call Center Staffing & Customer Service Staffing Agency
Elevate your customer experience game with contact center agents who care.
To keep customers happy and loyal, your call center needs a steady stream of outstanding customer service talent. It’s time to build the call center staffing strategy of your dreams.
Hire quality call center agents, representatives, and talented customer service staff.
Integrity actively sources, recruits and onboards call center talent. So, we know the skills and fit call center agents need to thrive in your industry.
We have 25+ years of experience staffing these positions and more:
- Virtual Assistants
- Customer Care Associates
- Help Desk Staff
- Call Center Support
- Concierge Associates
- Customer Service Managers
- Technical Support Specialists
- Account Representatives
- Client Service Specialists
Ready to work with industry’s best service and support specialists?
Our call center recruitment process
We deliver high-volume temporary and full-time call center staffing solutions that adapt to seasonal peaks, market conditions, and changing business needs.
High-Volume Call Center Consulting.
Well-versed in call center challenges and problem solving, the Integrity Consultation Team can rapidly evaluate your hiring process and environment — from people and process to technology and software.
We’ll provide actionable recommendations to optimize your call center operations. And you’ll walk away ready to elevate your customer service performance (and metrics).
High-Volume Call Center Consulting.
Well-versed in call center challenges and problem solving, the Integrity Consultation Team can rapidly evaluate your hiring process and environment — from people and process to technology and software.
We’ll provide actionable recommendations to optimize your call center operations. And you’ll walk away ready to elevate your customer service performance (and metrics).
Customized Call Center Staffing & Recruiting Strategies.
When it comes to call center staffing, there’s no such thing as one-size-fits-all. With Integrity, you have customer care recruiting and hiring experts on your side.
As a result, you get a tailor-made recruitment plan that quickly and efficiently generates the most successful candidates for your positions. Our personalized approach looks beyond the resume to find job seekers who will succeed in your culture.
Recruiting & Onboarding for Outsourced Call Centers.
In the business of supporting other brands with an outsourced call center? Integrity knows how important quality customer experiences are. And that contact center talent drives it.
Integrity recruits call center agents and representatives who get it and have the communication skills to succeed. We make sure the talent you hire quickly adapts to your clients’ cultures and processes. In turn, you’ll shine and win more business!
Onsite Call Center Team Management.
Growing fast? Wether you need temporary employees or full-time, our onsite implementation teams can get your call center team up and running, engaged and ready to deliver impeccable customer experiences. Services include:
- Associate engagement and management
- Coaches for associate success
- Online workforce management
Employee Retention Programs for Call Center Staffing.
Average employee turnover costs 33% of a worker’s annual salary. While you’ll never be shorthanded with Integrity’s large talent pool, we stop retention problems at the source.
It starts with competitive compensation packages. And then we offer incentives to boost engagement. Job satisfaction is key to retention, and Integrity works hard to match the right-fit talent with your call center needs.
Employee Retention Programs for Call Center Staffing.
Average employee turnover costs 33% of a worker’s annual salary. While you’ll never be shorthanded with Integrity’s large talent pool, we stop retention problems at the source.
It starts with competitive compensation packages. And then we offer incentives to boost engagement. Job satisfaction is key to retention, and Integrity works hard to match the right-fit talent with your call center needs.
We deliver call center staffing solutions that adapt to seasonal peaks, market conditions and changing business needs.
That’s Integrity — a staffing partner able to flex with your evolving needs. From call center consulting and customized recruitment strategies to onsite associate management, we have the tools and people you need to keep clients and customers delighted.
Read our article on how Great Customer Service Starts in HR.
Carefully sourced and coveted around the industry, our business and professional workforce supports the country’s biggest corporations.
What kind of talent are you looking for? Here’s a sampling of business & professional roles we place:
- Account Representatives
- Client Service Specialists
- Concierge & Help Desk
- Customer Care Associates
- Customer Service Managers
- Technical Support Specialists
- Virtual Assistants
Maximize efficiencies across locations with Integrity.
Onsite & Centralized Teams.
4 Ways a Staffing Agency Boosts Candidate Sourcing
Staffing agencies know sourcing. We’re connected to our communities, we’re constantly vetting top talent. Learn exactly how our forte can help your business grow and find the quality talent you need.
Case Study: Staffing an Omni-Channel Customer Service Center
When a major fashion rental company needs to quickly hire 250+ high-end customer service team members, Integrity stepped up with associates proficient in voice, chat, video, email and text communication.
How to Successfully Manage Your Multi-Generational Workforce
Today’s workforce spans at least four generations. Understanding the best approach to each can help you optimize their performance, your team’s dynamics and your company’s productivity.
